With Mid-Hudson High Speed Internet, you can surf and download huge files at blazing-fast speed. Plus, get a dependable connection, that’s always on. Mid-Hudson High Speed Internet doesn’t require a phone line, so you will never get a busy signal. With Mid-Hudson High Speed Internet, everything you want is just a click away. Read the latest headlines, keep up with your favorite bands, download movie clips, play the latest online games, send photos to family across the country and more. Mid-Hudson Cable has just completed an upgrade of their network to Docsis 3.0 offering the fastest speeds anywhere from 5 MB to 50 MB.
- Save time online. Get to what you want – faster. Download songs and photos, shop, pay bills and surf in a flash!
- Feel safer online. Anti-virus, firewall, and spam-filtering software and parental controls are all available!
- Enough for the whole family. Up to 5 e-mail addresses per account are included.
Email & Webspace
With Mid-Hudson High Speed Internet everyone in the family can have an e-mail account. You get up to 5 e-mail accounts, and you can keep all the important stuff like e-mails, photos, and movie clips because you get over 10 MB of storage. You can enjoy all of the great features without paying anything extra. With anti-virus, firewall, and spam-filtering software available, you can feel more secure and skip all the junk e-mail.
It’s time for a new home page – your own personal web site. If you always wanted a web page, here’s your chance. As a Mid-Hudson High Speed customer, you receive 10 MB of web space at no additional cost.
Mid-Hudson is compatible with most computers. We can only provide technical support for the machines specified below:
Pentium Class Machine
16 Meg of Ram or more
Windows 95/98/NT or A Power Mac, OS 7.5.3 or above
You must also have a Cable Account with Mid-Hudson Cablevision
All machines MUST have an Ethernet Card (10-Tbase or above)
If you need a referral to have one installed, we’ll be happy to provide some options
Important Information to all Mid- Hudson Users:
All Internet users need to be aware of the problems caused by viruses that are spreading throughout the Internet! Because of the security problems to our network caused by these viruses, All Mid-Hudson High Speed Internet Users must have an up-to-date Anti-Virus protection program running at all times on their computer(s)
Mid-Hudson now offers FREE Spam Killer Protected E-mail
Login to your account and start getting rid of the Spam
Mid-Hudson offers free Anti-virus basic protection
Free Anti-Virus software click here
Symantec Norton Anti-Virus (Download) $49.95 (Free upgrades from Symantec are required to remain virus free)
Annual renewal required (Pricing subject to change and set by Symantec)
For further details and installation e-mail: firstname.lastname@example.org or call 1-518-943-6600 option 4, then option 2
* Infected computers may cause account termination
These days you might have more than one computer in the house. With Mid-Hudson Home Networking, you can connect up to three computers in your house and can be online at the same time. Now you can share music, pictures, and home movies with your friends and family and work anywhere in your home without worrying about wires.
The Wireless Home Networking advantage.
With Mid-Hudson High-Speed Internet and Wireless Home Networking, you get secure and immediate online action and you can connect up to three computers in your home.
- Connects up to three total computers, wireless.
- Hassle-free professional installation available.
- Easily share music, pictures and other files with family members.
- Enjoy your Mid-Hudson High-Speed access from anywhere in your home without wires.
- Share your Mid-Hudson High-Speed connection among multiple computers throughout your home.
*Mid-Hudson Wireless Home Networking is currently available in limited Mid-Hudson service areas. Call us at 1-518-943-6600 to see if Wireless Home Networking is available to you. Leased equipment availability varies by location. **Up to three licenses per account.
What is a cable modem?
How does a cable modem work?
How does High Speed Internet Access work?
What are the advantages of using a cable modem to access the Internet?
Also, a cable modem provides a continual connection to the Internet because two-way cable modems do not require the use of a telephone line. Your service will not be interrupted or receive external static since the outer layer of the cable line will not allow any noise to enter the transmission line.
How does Mid-Hudson High-Speed Internet connect to my computer?
Do I need an Ethernet Card for my computer and what is the cost to install?
What operating system do I need for High Speed Internet Access?
What are the system requirements for Mid-Hudson High-Speed Internet?
Will I be able to talk on the phone and use Mid-Hudson High-Speed Internet at the same time?
Will I be able to watch TV and use High-Speed Internet at the same time?
How fast will a cable modem download and upload data?
How does a cable modem compare with a dial-up or DSL?
What browsers can I use?
How do I set my home page in Internet Explorer (IE)?
- Go to Start >> Settings >> Control Panel
- Select “Internet Options”
- Under the first tab labeled “General” in the top of this window
- Type in the name of the web page you would like to use as your home page, such as http://www.mhcable.com or any page that you would like to use
- Click “Apply”
- Click “OK”
What e-mail programs can I use?
Does Mid-Hudson provide virus protection?
Does Mid-Hudson provide spam control and firewall protection?
How much can I save by packaging the services I take?
Can I have more than one computer hooked up in my home or office?
Can I keep my current Internet Service Provider?
How many e-mail addresses can I have?
- Upstream is 384Kb
- Downstream is 5 Meg
- Pricing is dramatically reduced when packaged with other services
- Speeds based on downstream only
- All accounts include e-mail & web space
$57.90 per month*
(price if taken in bundle service with basic cable)
Modem Only Price: $76.90*
*Rate effective September 1, 2013
Add a “Wireless Cable Modem for only $5.95 per month” and get Blazing Fast Internet anywhere in your home!
No Web servers on Residential Accounts
No FTP Servers on Residential Accounts
No Port Scanning
Please read our Usage Policy & Cable Modem Policy
Mid-Hudson Cable’s Business Class Communications and Internet Solutions for local businesses, from One person shops to Global Enterprises. Instantaneous e-mails and lightening fast downloads – all fueled by a dedicated, high-speed, digital cable modem and cable phone make our Communication Services a fast, affordable and efficient business tool.
Perfect data solutions for your business whether a small mom & pop store or a large corporation … Mid-Hudson has the services to meet your needs! Mid-Hudson offers a range of bandwidth speeds to fit your business needs! Talk with one of our Technical Specialists today for details!
- Upstream is 384 Kbps
- Downstream is 10 MB
$93.90 per month**
- Upstream is 768Kb
- Downstream is 10 MB
$112.95 per month**
- Upstream is 1 MB
- Downstream is 15 MB
$143.90 per month**
- Upstream is 1.5 MB
- Downstream is 20 MB
$203.90 per month**
- Upstream is 2 MB
- Downstream is 20 MB
$253.90 per month**
- Upstream is 2 MB
- Downstream is 50 MB
$403.90 per month**
**Rate effective September 1, 2013
Add a “Wireless Cable Modem for only $5.95 per month” and get Blazing Fast Internet anywhere in your home!
Mid-Hudson has All the Right Connections and the best connection for any business is Fiber Direct.
TERMS & CONDITIONS
As a Mid-Hudson Cable Customer, you are entitled to know about all of the programming rates, charges and services we offer. This information will be provided to you:
(a) at the time you first subscribe
(b) at the time you request any change in service
(c) at the time you make a request for any such information
Also, if a network or channel is no longer available as part of the level of service to which you subscribe or if certain changes occur in programming or rates, Mid-Hudson Cable will give you notice of these significant changes thirty (30) days prior to the effective date of the change if we know about it sufficiently in advance. If we don’t, we will give you notice within thirty (30) days of the date upon which we first learn of the change. Upon receipt of any rate and/or programming change notice, you may elect to terminate your monthly service or downgrade your existing service. If you inform us of your decision within thirty (30) days of the receipt of this change notice, this work will be performed at no charge.
In addition to the foregoing, if a network or channel is moved from one service tier to another or is removed from the system altogether and you first subscribed to our service during the nine months preceding the date of the change, or upgraded your service during the six months preceding the date of the change, you may be entitled to refund of installation, upgrade, or other one time charges paid to us if you choose to terminate or downgrade your subscription after the charge. If a network is moved from the basic service tier to more expensive tier, you may also have the opportunity to upgrade to the more expensive tier at no charge if you tell us of your decision within thirty (30) days of our notice.
The specific criteria for determining your eligibility for one or more of these opportunities will be explained to you in detail if and when it becomes necessary for us to give you notice of change in programming or rates.
In addition to the above, you are entitled to receive copies of our Billing Practices and Customer Complaint Procedures, Privacy Rights, Equipment Compatibility and Technical Complaint notices. Besides providing these notices periodically each year, copies are also available to any customer upon request.
This notice contains important information regarding your cable company’s billing practices and consumer complaint procedures. We hope with your cooperation and by using the following procedures, any of your billing or other complaints can be resolved.
(A) Please notify us by telephone or in writing concerning any service or billing complaint within thirty (30) days from receipt of your bill at the address and telephone number shown on the enclosed coupons or invoices.
(B) We will promptly investigate your complaint and respond to you within twenty (20) working days of receipt of your letter or telephone call. If your dispute is still not resolved, you may contact Mid-Hudson Cable, PO Box 399, Catskill, NY 12414, 1-800-342-5400.
(C) The customer is responsible for paying the undisputed portion of any current or future bill. Service shall not be discontinued due solely to non-payment of the disputed portion of the bill while dispute is under investigation.
(D) The customer is entitled to a credit for a complete service outage affecting any level of basic cable service or one or more premium services in excess of four (4) continuous hours. The customer must immediately notify Mid-Hudson Cable, orally or in writing, of the outage. The customer must claim credit for the outage within ninety (90) days of its occurrence.
(E) If the billing or service complaint is not resolved within thirty (30) days of the date it is registered with Mid-Hudson Cable, the customer may refer the matter to the New York State Public Service Commission, Three Empire State Plaza, Albany, NY 12223, 1-800-342-3377.If the customer does not refer the complaint to the New York State Public Service Commission within thirty (30) days, Mid-Hudson Cable may commence disconnection procedures.
(F) Service may not be disconnected for non-payment on a federal holiday or any day Mid-Hudson Cable’s office is not open to accept payment. Mid-Hudson Cable customers will be given eight (8) days written notice prior to disconnection.
(G) We request that you notify us at least two weeks before you would like any of your services discontinued so that we may properly schedule the disconnection of your service. We will continue to charge your account until the disconnection of your service is complete. To avoid additional charges for your service, you have the option to return the equipment to our office on the date you want to be disconnected. If the equipment is returned in good working condition, and your account is up – to date, you will receive a refund for applicable security deposit(s) and any advance payments for service. The refund process usually takes six to eight weeks.
COMPLAINTS REFERRED TO THE NEW YORK STATE PUBLIC SERVICE COMMISIION:
(A) Complaints with a financial value of less than $1,000 may be resolved by the New York State Public Service Commission staff rather than by a hearing officer convening a formal hearing of the parities.
(B) The New York State Public Service Commission may request that telephone complaints be put in writing.
(C) Both the customer and Mid-Hudson Cable will be provided the opportunity to present evidence regarding the dispute and challenge the other party’s evidence.
(D) The Commission’s determination in the proceeding must be provided to both parties in writing and the decision may be appealed to the New York State Public Service Commission within twenty (20) days.
LATE CHARGES AND COLLECTION CHARGES:
(A) The due date for payment of monthly service charges appears on the customer bill and is 15 days from the date of mailing. Any changes becoming 30 days delinquent from the due date will be subject to a late charge at $7.50.
(B) A collection fee of up to $15.00 may be imposed upon the customer for collection efforts of any past due payments including any payments received at the customer’s home.
(C) A processing fee will be charged to customers for any checks returned.
PARENTAL CONTROL DEVICES:
Parental control devices are available for any channel, and are included with our digital receiver. Please contact our office to order.
Technical Complaint Resolution Notice
In compliance with the requirements of Section 76.607 of the FCC Rules, we are required to inform you that Mid-Hudson Cable has in effect the following procedures to insure any complaints that may arise concerning the technical quality of the cable television signals that we deliver are promptly and efficiently resolved:
All complaints received concerning the technical quality of cable television signals will be logged in on the same day of receipt, and the date, time and nature of the complaint will be noted, as well as the name, address, and telephone number of the complaining subscriber. These records are available for inspection by the FCC and municipal officials.
A technician will analyze the complaint and make an assessment as to its probable cause. Complaints concerning the technical quality of cable television signals will be investigated by a service technician as soon as possible, consistent with our ability to access your premises if such access is deemed necessary to resolve the complaint. If the problem can be resolved without a service call to your premises, you will be advised of this immediately and the resolution of the complaint will be noted in records maintained by the Technical Manager.
All efforts will be made by our technicians and other employees to resolve any complaints concerning the technical quality of service promptly and efficiently. If our technician fails to correct the problem, you may contact our office and we will review the complaint and corrective action taken. All complaints concerning the technical quality of the cable television signals we provide should be put in writing to: President, Mid-Hudson Cable, PO Box 399, Catskill, NY 12414. If we are not able to take any further action to correct the problem, we will inform you of our determination and the reason we cannot correct the problem. If you believe our investigation and handling of a complaint is deficient in some manner, you may contact the Mayor, Supervisor, Manager or other municipal official of your community.
(A) We provide service to you for your private home viewing, use and enjoyment. You agree that the programming provided over the cable system will not be viewed in areas open to the public. The programming may not be rebroadcast, transmitted or performed, nor may admission be charged for its viewing without first obtaining written consent, in advance, from us and our programming supplier(s). This consent may be withheld at the sole discretion of either of us.
(B) We can recover damages from you as provided by applicable law for tampering with any of our equipment or any other part of our cable system or for receiving unauthorized service.
(C) Limitation Of Liability; In no event shall we or our employees or agents have any liability for punitive, treble, exemplary, special, indirect, incidental or consequential damages resulting from our provision of or failure to provide any equipment or services to you, or from any fault, failure, deficiency or defect in service, labor, materials, work or equipment furnished to you or from our billing, advertising or other practices which are in any way related to our offering or provision of services or equipment to you. Such limitation of liability applies in all circumstances, regardless of whether such damages may be available under applicable law, and the parties hereby waive their rights, if any, to recover any such damages.
(D) We reserve the right to run a credit history on any new customer seeking service or existing customers requesting an upgrade.
THE NAME, ADDRESS AND PHONE NUMBER OF YOUR LOCAL CABLE SYSTEM CONTINUES TO BE IDENTIFIED ON THE FACE OF YOUR MONTHLY BILL. ANY CHANGES TO SUCH INFORMATION WILL BE NOTED ON YOUR FUTURE BILLS.
Mid-Hudson Cablevision, Inc.
P.O. Box 399
Catskill, NY 12414
(518) 943-6600 * 1-800-342-5400
AFTER HOURS EMERGENCY NUMBER:
PHONE HOURS: MONDAY-FRIDAY 8:00 AM-8:00 PM
SATURDAY 8:30 AM-5:00 PM
OFFICE HOURS: MONDAY-FRIDAY 8:00 AM – 5:00 PM
SATURDAY 8:30 AM – 4:00 PM
CABLE MODEM PHONE HOURS
MONDAY-FRIDAY 8:00 AM T- 8:00 PM
SATURDAY 8:30 AM – 5:00 PM