With Mid-Hudson High Speed Internet, you can surf and download huge files at blazing-fast speed. Plus, get a dependable connection, that’s always on. Mid-Hudson High Speed Internet doesn’t require a phone line, so you will never get a busy signal. With Mid-Hudson High Speed Internet, everything you want is just a click away. Read the latest headlines, keep up with your favorite bands, download movie clips, play the latest online games, send photos to family across the country and more. Mid-Hudson Cable has just completed an upgrade of their network to Docsis 3.0 offering the fastest speeds anywhere from 5 MB to 50 MB.
- Save time online. Get to what you want – faster. Download songs and photos, shop, pay bills and surf in a flash!
- Feel safer online. Anti-virus, firewall, and spam-filtering software and parental controls are all available!
- Enough for the whole family. Up to 5 e-mail addresses per account are included.
Email & Webspace
With Mid-Hudson High Speed Internet everyone in the family can have an e-mail account. You get up to 5 e-mail accounts, and you can keep all the important stuff like e-mails, photos, and movie clips because you get over 10 MB of storage. You can enjoy all of the great features without paying anything extra. With anti-virus, firewall, and spam-filtering software available, you can feel more secure and skip all the junk e-mail.
It’s time for a new home page – your own personal web site. If you always wanted a web page, here’s your chance. As a Mid-Hudson High Speed customer, you receive 10 MB of web space at no additional cost.
Mid-Hudson is compatible with most computers. We can only provide technical support for the machines specified below:
Pentium Class Machine
16 Meg of Ram or more
Windows 95/98/NT or A Power Mac, OS 7.5.3 or above
You must also have a Cable Account with Mid-Hudson Cablevision
All machines MUST have an Ethernet Card (10-Tbase or above)
If you need a referral to have one installed, we’ll be happy to provide some options
Important Information to all Mid- Hudson Users:
All Internet users need to be aware of the problems caused by viruses that are spreading throughout the Internet! Because of the security problems to our network caused by these viruses, All Mid-Hudson High Speed Internet Users must have an up-to-date Anti-Virus protection program running at all times on their computer(s)
Mid-Hudson now offers FREE Spam Killer Protected E-mail
Login to your account and start getting rid of the Spam
Mid-Hudson offers free Anti-virus basic protection
Free Anti-Virus software click here
Symantec Norton Anti-Virus (Download) $49.95 (Free upgrades from Symantec are required to remain virus free)
Annual renewal required (Pricing subject to change and set by Symantec)
For further details and installation e-mail: email@example.com or call 1-518-943-6600 option 4, then option 2
* Infected computers may cause account termination
These days you might have more than one computer in the house. With Mid-Hudson Home Networking, you can connect up to three computers in your house and can be online at the same time. Now you can share music, pictures, and home movies with your friends and family and work anywhere in your home without worrying about wires.
The Wireless Home Networking advantage.
With Mid-Hudson High-Speed Internet and Wireless Home Networking, you get secure and immediate online action and you can connect up to three computers in your home.
- Connects up to three total computers, wireless.
- Hassle-free professional installation available.
- Easily share music, pictures and other files with family members.
- Enjoy your Mid-Hudson High-Speed access from anywhere in your home without wires.
- Share your Mid-Hudson High-Speed connection among multiple computers throughout your home.
*Mid-Hudson Wireless Home Networking is currently available in limited Mid-Hudson service areas. Call us at 1-518-943-6600 to see if Wireless Home Networking is available to you. Leased equipment availability varies by location. **Up to three licenses per account.
What is a cable modem?
How does a cable modem work?
How does High Speed Internet Access work?
What are the advantages of using a cable modem to access the Internet?
Also, a cable modem provides a continual connection to the Internet because two-way cable modems do not require the use of a telephone line. Your service will not be interrupted or receive external static since the outer layer of the cable line will not allow any noise to enter the transmission line.
How does Mid-Hudson High-Speed Internet connect to my computer?
Do I need an Ethernet Card for my computer and what is the cost to install?
What operating system do I need for High Speed Internet Access?
What are the system requirements for Mid-Hudson High-Speed Internet?
Will I be able to talk on the phone and use Mid-Hudson High-Speed Internet at the same time?
Will I be able to watch TV and use High-Speed Internet at the same time?
How fast will a cable modem download and upload data?
How does a cable modem compare with a dial-up or DSL?
What browsers can I use?
How do I set my home page in Internet Explorer (IE)?
- Go to Start >> Settings >> Control Panel
- Select “Internet Options”
- Under the first tab labeled “General” in the top of this window
- Type in the name of the web page you would like to use as your home page, such as http://www.mhcable.com or any page that you would like to use
- Click “Apply”
- Click “OK”
What e-mail programs can I use?
Does Mid-Hudson provide virus protection?
Does Mid-Hudson provide spam control and firewall protection?
How much can I save by packaging the services I take?
Can I have more than one computer hooked up in my home or office?
Can I keep my current Internet Service Provider?
How many e-mail addresses can I have?
- Upstream is 384Kb
- Downstream is 5 Meg
- Pricing is dramatically reduced when packaged with other services
- Speeds based on downstream only
- All accounts include e-mail & web space
$57.90 per month*
(price if taken in bundle service with basic cable)
Modem Only Price: $76.90*
*Rate effective September 1, 2013
Add a “Wireless Cable Modem for only $5.95 per month” and get Blazing Fast Internet anywhere in your home!
No Web servers on Residential Accounts
No FTP Servers on Residential Accounts
No Port Scanning
Please read our Usage Policy & Cable Modem Policy
Mid-Hudson Cable’s Business Class Communications and Internet Solutions for local businesses, from One person shops to Global Enterprises. Instantaneous e-mails and lightening fast downloads – all fueled by a dedicated, high-speed, digital cable modem and cable phone make our Communication Services a fast, affordable and efficient business tool.
Perfect data solutions for your business whether a small mom & pop store or a large corporation … Mid-Hudson has the services to meet your needs! Mid-Hudson offers a range of bandwidth speeds to fit your business needs! Talk with one of our Technical Specialists today for details!
- Upstream is 384 Kbps
- Downstream is 10 MB
$93.90 per month**
- Upstream is 768Kb
- Downstream is 10 MB
$112.95 per month**
- Upstream is 1 MB
- Downstream is 15 MB
$143.90 per month**
- Upstream is 1.5 MB
- Downstream is 20 MB
$203.90 per month**
- Upstream is 2 MB
- Downstream is 20 MB
$253.90 per month**
- Upstream is 2 MB
- Downstream is 50 MB
$403.90 per month**
**Rate effective September 1, 2013
Add a “Wireless Cable Modem for only $5.95 per month” and get Blazing Fast Internet anywhere in your home!
Mid-Hudson has All the Right Connections and the best connection for any business is Fiber Direct.
TERMS & CONDITIONS
As a Mid-Hudson Cable Customer, you are entitled to know about all of the programming rates, charges and services we offer. This information will be provided to you:
(a) at the time you first subscribe
(b) at the time you request any change in service
(c) at the time you make a request for any such information
Also, if a network or channel is no longer available as part of the level of service to which you subscribe or if certain changes occur in programming or rates, Mid-Hudson Cable will give you notice of these significant changes thirty (30) days prior to the effective date of the change if we know about it sufficiently in advance. If we don’t, we will give you notice within thirty (30) days of the date upon which we first learn of the change. Upon receipt of any rate and/or programming change notice, you may elect to terminate your monthly service or downgrade your existing service. If you inform us of your decision within thirty (30) days of the receipt of this change notice, this work will be performed at no charge.
In addition to the foregoing, if a network or channel is moved from one service tier to another or is removed from the system altogether and you first subscribed to our service during the nine months preceding the date of the change, or upgraded your service during the six months preceding the date of the change, you may be entitled to refund of installation, upgrade, or other one time charges paid to us if you choose to terminate or downgrade your subscription after the charge. If a network is moved from the basic service tier to more expensive tier, you may also have the opportunity to upgrade to the more expensive tier at no charge if you tell us of your decision within thirty (30) days of our notice.
The specific criteria for determining your eligibility for one or more of these opportunities will be explained to you in detail if and when it becomes necessary for us to give you notice of change in programming or rates.
In addition to the above, you are entitled to receive copies of our Billing Practices and Customer Complaint Procedures, Privacy Rights, Equipment Compatibility and Technical Complaint notices. Besides providing these notices periodically each year, copies are also available to any customer upon request.
This notice contains important information regarding your cable company’s billing practices and consumer complaint procedures. We hope with your cooperation and by using the following procedures, any of your billing or other complaints can be resolved.
(A) Please notify us by telephone or in writing concerning any service or billing complaint within thirty (30) days from receipt of your bill at the address and telephone number shown on the enclosed coupons or invoices.
(B) We will promptly investigate your complaint and respond to you within twenty (20) working days of receipt of your letter or telephone call. If your dispute is still not resolved, you may contact Mid-Hudson Cable, PO Box 399, Catskill, NY 12414, 1-800-342-5400.
(C) The customer is responsible for paying the undisputed portion of any current or future bill. Service shall not be discontinued due solely to non-payment of the disputed portion of the bill while dispute is under investigation.
(D) The customer is entitled to a credit for a complete service outage affecting any level of basic cable service or one or more premium services in excess of four (4) continuous hours. The customer must immediately notify Mid-Hudson Cable, orally or in writing, of the outage. The customer must claim credit for the outage within ninety (90) days of its occurrence.
(E) If the billing or service complaint is not resolved within thirty (30) days of the date it is registered with Mid-Hudson Cable, the customer may refer the matter to the New York State Public Service Commission, Three Empire State Plaza, Albany, NY 12223, 1-800-342-3377.If the customer does not refer the complaint to the New York State Public Service Commission within thirty (30) days, Mid-Hudson Cable may commence disconnection procedures.
(F) Service may not be disconnected for non-payment on a federal holiday or any day Mid-Hudson Cable’s office is not open to accept payment. Mid-Hudson Cable customers will be given eight (8) days written notice prior to disconnection.
(G) We request that you notify us at least two weeks before you would like any of your services discontinued so that we may properly schedule the disconnection of your service. We will continue to charge your account until the disconnection of your service is complete. To avoid additional charges for your service, you have the option to return the equipment to our office on the date you want to be disconnected. If the equipment is returned in good working condition, and your account is up – to date, you will receive a refund for applicable security deposit(s) and any advance payments for service. The refund process usually takes six to eight weeks.
COMPLAINTS REFERRED TO THE NEW YORK STATE PUBLIC SERVICE COMMISIION:
(A) Complaints with a financial value of less than $1,000 may be resolved by the New York State Public Service Commission staff rather than by a hearing officer convening a formal hearing of the parities.
(B) The New York State Public Service Commission may request that telephone complaints be put in writing.
(C) Both the customer and Mid-Hudson Cable will be provided the opportunity to present evidence regarding the dispute and challenge the other party’s evidence.
(D) The Commission’s determination in the proceeding must be provided to both parties in writing and the decision may be appealed to the New York State Public Service Commission within twenty (20) days.
LATE CHARGES AND COLLECTION CHARGES:
(A) The due date for payment of monthly service charges appears on the customer bill and is 15 days from the date of mailing. Any changes becoming 30 days delinquent from the due date will be subject to a late charge at $7.50.
(B) A collection fee of up to $15.00 may be imposed upon the customer for collection efforts of any past due payments including any payments received at the customer’s home.
(C) A processing fee will be charged to customers for any checks returned.
PARENTAL CONTROL DEVICES:
Parental control devices are available for any channel, and are included with our digital receiver. Please contact our office to order.
Technical Complaint Resolution Notice
In compliance with the requirements of Section 76.607 of the FCC Rules, we are required to inform you that Mid-Hudson Cable has in effect the following procedures to insure any complaints that may arise concerning the technical quality of the cable television signals that we deliver are promptly and efficiently resolved:
All complaints received concerning the technical quality of cable television signals will be logged in on the same day of receipt, and the date, time and nature of the complaint will be noted, as well as the name, address, and telephone number of the complaining subscriber. These records are available for inspection by the FCC and municipal officials.
A technician will analyze the complaint and make an assessment as to its probable cause. Complaints concerning the technical quality of cable television signals will be investigated by a service technician as soon as possible, consistent with our ability to access your premises if such access is deemed necessary to resolve the complaint. If the problem can be resolved without a service call to your premises, you will be advised of this immediately and the resolution of the complaint will be noted in records maintained by the Technical Manager.
All efforts will be made by our technicians and other employees to resolve any complaints concerning the technical quality of service promptly and efficiently. If our technician fails to correct the problem, you may contact our office and we will review the complaint and corrective action taken. All complaints concerning the technical quality of the cable television signals we provide should be put in writing to: President, Mid-Hudson Cable, PO Box 399, Catskill, NY 12414. If we are not able to take any further action to correct the problem, we will inform you of our determination and the reason we cannot correct the problem. If you believe our investigation and handling of a complaint is deficient in some manner, you may contact the Mayor, Supervisor, Manager or other municipal official of your community.
(A) We provide service to you for your private home viewing, use and enjoyment. You agree that the programming provided over the cable system will not be viewed in areas open to the public. The programming may not be rebroadcast, transmitted or performed, nor may admission be charged for its viewing without first obtaining written consent, in advance, from us and our programming supplier(s). This consent may be withheld at the sole discretion of either of us.
(B) We can recover damages from you as provided by applicable law for tampering with any of our equipment or any other part of our cable system or for receiving unauthorized service.
(C) Limitation Of Liability; In no event shall we or our employees or agents have any liability for punitive, treble, exemplary, special, indirect, incidental or consequential damages resulting from our provision of or failure to provide any equipment or services to you, or from any fault, failure, deficiency or defect in service, labor, materials, work or equipment furnished to you or from our billing, advertising or other practices which are in any way related to our offering or provision of services or equipment to you. Such limitation of liability applies in all circumstances, regardless of whether such damages may be available under applicable law, and the parties hereby waive their rights, if any, to recover any such damages.
(D) We reserve the right to run a credit history on any new customer seeking service or existing customers requesting an upgrade.
THE NAME, ADDRESS AND PHONE NUMBER OF YOUR LOCAL CABLE SYSTEM CONTINUES TO BE IDENTIFIED ON THE FACE OF YOUR MONTHLY BILL. ANY CHANGES TO SUCH INFORMATION WILL BE NOTED ON YOUR FUTURE BILLS.
Mid-Hudson Cablevision, Inc.
P.O. Box 399
Catskill, NY 12414
(518) 943-6600 * 1-800-342-5400
AFTER HOURS EMERGENCY NUMBER:
PHONE HOURS: MONDAY-FRIDAY 8:00 AM-8:00 PM
SATURDAY 8:30 AM-5:00 PM
OFFICE HOURS: MONDAY-FRIDAY 8:00 AM – 5:00 PM
SATURDAY 8:30 AM – 4:00 PM
CABLE MODEM PHONE HOURS
MONDAY-FRIDAY 8:00 AM T- 8:00 PM
SATURDAY 8:30 AM – 5:00 PM
MODEM USAGE POLICY
This Agreement for cable modem and cable phone subscribers (the “Agreement”) sets forth the terms and conditions under which Mid-Hudson Cablevision, Inc. (“MHC”), and its affiliates and/or distribution partners (collectively, “MHC”), agrees to provide MHC Cable Modem Service and/or Cable Phone Service (collectively at times herein, the “Services”) to subscribers and users (hereinafter individually, the “Customer” and collectively, the “Customers”).
Due to the unique nature of the Services provided by MHC, certain circumstances beyond MHC’s control may affect the performance of these Services. Some of these items include, but are but not limited to, viruses, Spam, 911 availability and intermittent service inherent in the World Wide Web. Therefore all Customers should read MHC’s Statement of Limited Liability as contained on MHC’s website at www.mhcable.com. Customers should not use either Cable Modem Service or Cable Phone Service until they have read the Statement of Limited Liability. If Customers have trouble locating either the website www.mhcable.com or the Statement of Limited Liability on the website on our Internet page under Residential Rules Modem Usage Policy, located at http://www2.mhcable.com/highspeed/AcceptancePolicyModems7-05.swf for Cable Modem Service or http://cablephone.mhcable.com/tos/ for Cable Phone Service), please contact MHC’s office at 1-800-342-5400 and select the option for the Cable Modem Support Group. By signing the front of this form Customer agrees to release MHC from any and all liability in accordance with the MHC Statement of Limited Liability.
If Customer breaches this Agreement, or any other agreement referenced herein, MHC has the right to terminate Services and retrieve MHC equipment (the “Equipment”). MHC’s failure to require Customer’s strict performance of any term of this Agreement shall not be a waiver of MHC’s right to require strict performance of any term or condition herein.
For Customers that receive other Services from MHC (i.e. Cable Modem Service), all accounts for all Services must remain in good standing to continue to receive any one service. Please refer to MHC’s Billing & Service Policies, available at www.mhcable.com, http://www3.mhcable.com/services/internet/#Terms_and_Conditions for further details applicable to the Services. Any account which remains unpaid for 45 days or more may be subject to disconnection.
Any applicable tariffs and/or other policies, statements, and/or agreements specifically referenced herein and/or set forth in full at www.mhcable.com (collectively, the “Applicable Agreements”), as well as this Agreement, constitute the entire agreement between MHC and Customer (and/or User, as defined herein) for the subject matter hereof. This Agreement may be amended from time to time and only MHC may make such modifications. The Applicable Agreements, as may also be amended from time to time, are incorporated herein by reference and made a part of this Agreement. The invalidity or unenforceability of any term of this Agreement shall not affect the validity or enforceability of any other provision.
INSTALLATION OF EQUIPMENT
Customer hereby authorizes MHC or its authorized representatives, to enter upon Customer’s property during reasonable hours, by appointment, for the purposes of installing, inspecting, maintaining, replacing, removing, or otherwise dealing with Equipment, and authorizes same to verify connections and to perform such other operations as may be necessary or desirable to enable MHC to render its Services hereunder.
If Customer does not own the premises in which the Equipment is to be installed, Customer (i) represents that Customer has obtained necessary permission from the owner to install MHC’s Equipment (including, without limitation, equipment attached to the outside of the premises); and (ii) will indemnify MHC from all claims of the owner in connection with the installation and provision of the Services.
MHC installers and technicians will not enter the premises to perform any work unless a responsible adult is present. MHC realizes this may cause an inconvenience for some Customers, but this policy is essential to protect Customer and MHC’s employees.
Customer will not hold MHC responsible for any customer-owned and/or leased non-MHC equipment and/or property damage, bodily injury or other problems that may occur during self-installation. MHC shall not have any responsibility for maintenance or repair of the Customer’s computer or other Customer-owned and/or leased non-MHC equipment. Customer acknowledges that MHC shall not be liable for Customer’s computer, other hardware, software, or data, directly or indirectly related to this service. If Ethernet adapters are provided by MHC at the point of installation they are subject to the manufacturer warranty, and become the property of Customer only after 30 days of service and upon full payment for installation and the first month of service
SECURITY ALERTS – Important Information
All Internet Customers need to be aware of the problems caused by SPAM and viruses that are spreading throughout the Internet! Because of the security problems to MHC’s network caused by SPAM and viruses, ALL MHC High Speed Internet Customers should have an up-to-date Anti-Spam & Anti-Virus Protection Program running at all times on their computer(s). MHC recommends the following programs: Symantec Norton Anti-virus & AVG (MHC’s website, www.mhcable.com, provides a link to sign up for AVG).
RESPONSIBILITY FOR ACCOUNT
Customer is responsible for all use of items associated with Customer’s account in all circumstances under any screen name or password used on that account. It is Customer’s sole responsibility to protect the confidentiality of Customer’s password and account.
Customer expressly agrees that the use of Services is at Customer’s sole risk. Customer also understands and agrees to be bound by the Modem Usage Policy provided by MHC at its web site www.mhcable.com. Customer’s choice to view or access any content or materials through the use of MHC Cable Modem Service and its Equipment is made at the sole discretion of Customer. Customer agrees to defend, indemnify and hold harmless MHC, its affiliates and third party content and information service providers, and their respective officers, directors, employees and agents, from and against all claims and expenses, including attorney’s fees, either arising out of the Customer’s use of the Services or the use of Customer’s account. This also applies to copyright infringements as outlined in the Digital Millennium Copyright Act (DMCA) of 1998.
Data, quotes, news, research or information accessible through MHC’s Services is independently obtained by the Customer. MHC does not guarantee the accuracy, completeness, timeliness or correct sequencing of any information obtained through MHC Cable Modem Service. There may be delays, omissions or inaccuracies in the information obtained. Customer agrees that MHC shall not have any liability, contingent or otherwise, for the accuracy, completeness, timeliness or correct sequencing of any information or for any decision made or action taken by Customer in reliance upon any information or data as applies to copyright infringements as outlined in the Digital Millennium Copyright Act (the “DMCA”) of 1998 (see Title 17, United States Code, Section 512(c)(3)).
Pursuant to the DMCA, you may file a Notification of claimed infringement with the Designated Agent of a service provider if you believe that a web page hosted by the service provider is violating your rights under U.S. copyright law. The DMCA provides the procedure for parties to follow who wish to file a notification of claimed infringement with a service provider. Please see the DMCA for information regarding the procedure for making notifications of claimed infringement. This information is provided to Customer for informational purposes only, and is not intended as legal advice. If Customer believes its rights under U.S. Copyright law have been infringed, Customer should consult an attorney.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
LIMITATION OF WARRANTIES AND LIABILITY: MHC, ITS PARENT, AFFILIATES, EMPLOYEES, (COLLECTIVELY AND INDIVIDUALLY, THE “MHC GROUP”) MAKE NO WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AS TO THE EQUIPMENT FURNISHED TO CUSTOMER AND/OR SERVICES PROVIDED, ANY WARRANTY OF NON-INFRINGEMENT, AND/OR ANY WARRANTY THAT CABLE MODEM SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE. THE MHC GROUP MAKES NO WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED, REGARDING THE INFORMATION OR DATA OBTAINED THROUGH MHC CABLE MODEM SERVICE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES, SO THESE PROVISIONS MAY NOT APPLY TO CUSTOMER. THE MHC GROUP SHALL NOT BE LIABLE FOR DAMAGES FOR FAILURE TO FURNISH, OR THE DEGRADATION OR INTERRUPTION OF ANY SERVICES, FOR ANY LOST DATA OR CONTENT, IDENTITY THEFT, FOR ANY FILES OR SOFTWARE DAMAGE, REGARDLESS OF CAUSE. THE MHC GROUP SHALL NOT BE LIABLE FOR DAMAGE TO PROPERTY OR FOR INJURY TO ANY PERSON ARISING FROM THE INSTALLATION, MAINTENANCE OR REMOVAL OF EQUIPMENT, SOFTWARE, WIRING OR THE PROVISION OF SERVICES. NOR SHALL MHC BE LIABLE FOR FAILURE TO PROVIDE SERVICE IF THE CAUSE IS DUE TO THE ACTS OF A THIRD PARTY. CUSTOMER HEREBY INDEMNIFIES AND HOLDS HARMLESS THE MHC GROUP FROM ANY CLAIMS, ACTIONS, PROCEEDINGS, DAMAGES AND LIABILITIES, INCLUDING ATTORNEYS’ FEES, ARISING OUT OF (I) SUCH DAMAGE OR INJURY RESULTING FROM ANY CLAIM THAT CUSTOMER’S USE OF THE SERVICE INFRINGES ON THE PATENT, COPYRIGHT, TRADEMARK OR OTHER INTELLECTUAL PROPERTY RIGHT OF ANY THIRD PARTY; (II) ANY BREACH OR ALLEGED BREACH BY CUSTOMER OF THIS AGREEMENT; OR (III) INJURY TO PERSON OR PROPERTY RESULTING FROM CUSTOMER’S NEGLIGENCE. UNDER NO CIRCUMSTANCES WILL THE MHC GROUP BE LIABLE FOR ANY INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES. THE MHC GROUP’S MAXIMUM TOTAL LIABILITY TO CUSTOMER ARISING UNDER THIS AGREEMENT SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY CUSTOMER IN THE TWELVE MONTHS PRECEDING CUSTOMER’S CLAIM.
Services require use of a cable modem. Customer may lease a cable modem from MHC for a monthly fee. Customer agrees to connect only MHC-approved or authorized equipment to the MHC network. MHC Services will not work with Customer-owned equipment or other equipment, software or services that MHC did not provide to Customer.
ANY MHC RENTAL EQUIPMENT IS, AND SHALL REMAIN, THE SOLE AND EXCLUSIVE PROPERTY OF MHC (Customer-owned equipment and the Ethernet card excluded). Customer shall acquire no interest in cable modems and/or any other equipment not owned by them by virtue of any rental payments made to MHC, or otherwise.
MHC shall install its Equipment in a workmanlike manner, and maintain its Equipment in accordance with reasonable industry standards and applicable regulations. MHC shall have the unrestricted right, but not the obligation, to install or modify the software in any of the Equipment. It is a material breach for Customer to copy, duplicate, reverse engineer or in any way tamper with or interfere with any software provided to Customer by MHC. Customer agrees as follows:
- To use the Equipment only for receiving Services ordered from or through MHC. Customer will only use any modem embedded in a digital video box for the receipt of MHC video Services.
- To remove, replace, rearrange, repair or maintain cable wiring located within Customer’s interior space such that such actions do not interfere with MHC’s ability to meet FCC technical standards or to provide Services to Customer or Customer’s neighbors.
- To promptly return the Equipment to MHC in good condition and without any encumbrances, except for ordinary wear and tear resulting from proper use, immediately upon discontinuance of service. If Customer does not promptly return the Equipment or if it is damaged or encumbered, the damages MHC will incur will be difficult to ascertain. Therefore, Customer agrees to pay, and MHC may charge Customer’s account, a liquidated damages amount equal to MHC’s reasonable estimates of the replacement costs and incidental costs that MHC incurs; provided, however, that such amount will not exceed the maximum amount permitted by law. This provision and any other provision that by its nature should survive shall survive the termination or expiration of this Agreement.
- To pay all installation, Equipment, service or other charges by due date of MHC’s bill. Charges are according to MHC’s schedule or tariff applicable at the time Services are rendered. Monthly service rates may be subject to additional federal, state and local fees, taxes, surcharges or other charges. Fees and charges are payable in advance once service is initiated. If Customer terminates service before the end of a prepaid period, MHC will refund the prorated unused portion of the fees and charges. If the pro-rata unused portion is less than $5.00, MHC will make the refund on Customer’s request. If Customer or MHC terminates service without payment in full by the due date, MHC may transfer outstanding balances for Services provided under this Agreement to other accounts that Customer have with MHC.
- If MHC fails to make timely payment, MHC may terminate service, remove Equipment and impose late fees and collection trip fees, if applicable. Late fees and collection trip fees will not exceed the maximum amount permitted by law.
- Provide MHC’s employees and representatives with a safe working environment.
- Assume complete responsibility for improper use, damage or loss of any Equipment furnished by MHC. Customer shall only use the Equipment and Services in accordance with this Agreement and in a manner that complies with applicable laws and regulations. If Customer uses the Services or Equipment in a manner that violates this Agreement or applicable laws and regulations, then MHC shall have the right to immediately restrict, suspend, or terminate Customer’s Services, without liability on the part of MHC.
- Any attempted assignment or transfer of the Services to any other tenant or occupant or to any other location without MHC’s prior written consent is prohibited and is a breach of this Agreement.
- MHC has no obligation or responsibility for loss of stored content on any devices or for any damage to Customer’s devices.
MHC will repair and/or replace the Equipment it uses to provide Customer’s Services at no charge if the repair or replacement is not the result of Customer’s negligence, fault, or theft from Customer’s premises. If Customer is experiencing problems with service, Customer shall contact MHC’s office at 1-800-342-5400 and select the option for the Cable Modem Support Group. In the event improper installation by anyone other than MHC or the use of improper materials causes signal degradation and/or leakage, Customer may be held responsible for the cost of rectifying the problem. Also, MHC may be required under federal law to terminate Customer’s cable service until the problem can be remedied.
After MHC installs or removes Equipment or wiring on Customer’s premises, Customer is responsible for any repairs or cosmetic corrections it wishes to make. MHC has an obligation to make such repairs only if it performed its work negligently and the premises were damaged as a result.
Programming: Customer acknowledges that MHC reserves the right at any time and in its sole discretion to change its channel lineup and/or to pre-empt specific programs or parts of programs previously advertised as available. MHC also reserves the right to alter its fee structure upon notice to Customer. Customer may immediately terminate service upon notice to MHC. Customer may not rebroadcast, transmit, record, perform, or charge admission to view or listen to any of the programming made available by the Services unless it obtains and pays for any public performance licenses.
Acceptable Use Policy: MHC has formulated an Acceptable Use Policy (the “AUP”) in order to encourage the responsible use of MHC’s networks, systems, Services, web sites and products (collectively, the MHC Network and Services) by our Customers and other users of the MHC Network and Services (collectively, “Users”), and to enable MHC to provide Users with secure, reliable and productive Services. By using the MHC Network and Services, Users consent to be bound by the terms of the AUP. MHC reserves the right to modify the AUP in its discretion at any time. Such modifications will be effective when posted. Any use of the MHC Network and Services after such modification shall constitute acceptance of such modification.
Suspension or Termination: Any User which MHC determines to have violated any element of the AUP may be subject to a suspension or termination of service. In general, The MHC Network and Services must be used in a manner that is consistent with the intended purpose of the MHC Network and Services and may be used only for lawful purposes, or other services that promulgate rules, guidelines, or agreements. If User does not agree to be bound by the AUP, it should immediately stop use of the Services and notify MHC so its account may be closed.
Responsibility for Content: User is solely responsible for the contents of the messages it communicates when using MHC Cable Modem Service, as well as any consequences of communicating such messages. User agrees that it will not use MHC Cable Modem Service for chain letters, junk mail, and “SPAMMING”. Customer further agrees not to use MHC Cable Modem Service to send any message or material that is unlawful, gives rise to civil liability or otherwise violates community standards.
MHC takes no responsibility for any material created or accessible on or through the MHC Network and Services, including, but not limited to, all chat and bulletin board communications which are public and not private communications. MHC is not obligated to monitor such material, but reserves the right to do so. MHC will not exercise any editorial control over such material. In the event that MHC becomes aware that any such material may violate the AUP and/or expose MHC to civil or criminal liability, MHC reserves the right to block access to such material and suspend or terminate any Customer and/or User creating, storing or disseminating such material. MHC further reserves the right to cooperate with legal authorities and third parties in the investigation of alleged wrongdoing, including disclosing the identity of the User that MHC deems responsible for the wrongdoing. This also applies to copyright infringements as outlined in the DMCA.